At Underwear Specialty Store, we believe luxury should be effortless—from selection to delivery. Below you’ll find answers to common questions about our intimate apparel and services.

Product Questions

What types of intimate apparel do you specialize in?
We curate premium collections across all intimate categories including bras (both everyday and bralettes), panties (from thongs to full-coverage), lingerie sets, nightwear, swimwear, and specialty items like harnesses and bodysuits. Our focus is on quality fabrics and thoughtful designs that blend comfort with sophistication.
How do I determine my correct size for your lingerie?
Each product page includes detailed size charts with measurements in both inches and centimeters. For bras, we recommend measuring your underbust and fullest bust circumference, then consulting our conversion chart. If between sizes, our customer care team at [email protected] can provide personalized recommendations.
Are your swimwear fabrics chlorine-resistant?
Our swimwear collection uses premium fabrics with excellent chlorine and saltwater resistance when cared for properly. We recommend rinsing immediately after use and avoiding wringing to maintain elasticity and color vibrancy.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Can I modify my order after placement?
To ensure swift processing, orders enter our fulfillment system immediately. For modifications, please email [email protected] within 2 hours with your order number—we’ll make every effort to accommodate changes before shipment.
Do you offer gift wrapping or special notes?
All orders receive discreet packaging as standard. For gift services including handwritten notes (at no additional charge), please specify your request in the order notes during checkout.

Shipping & Delivery

What are my shipping options?
We offer:
✈ Express Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
🎁 Complimentary Standard Shipping: Free for orders over $50 via EMS (15-25 business days)
All orders process within 1-2 business days from our Manchester atelier.
Do you ship to my country?
We deliver globally except certain Asian regions and remote locations. During checkout, simply enter your address to confirm availability. For specific inquiries, our shipping specialists can verify at [email protected].
How discreet is your packaging?
Your privacy is paramount. All items ship in plain, sturdy boxes or envelopes with only necessary shipping labels. No branding or product descriptions appear externally.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with original tags and packaging. For hygiene reasons, certain intimate items may be final sale—this will be clearly noted on product pages.
How do I initiate a return?
Email [email protected] with your order number and item(s) for return. Our Manchester team will provide prepaid return labels (for US returns) or instructions for international returns. Refunds process within 5 business days of receipt.
What if my item arrives damaged?
We hand-inspect every parcel before shipment. In the rare case of damage, please photograph the item and packaging immediately, then contact us at [email protected] for expedited resolution—we’ll typically send replacements before requiring return of damaged goods.

For questions not covered here, our intimate apparel specialists are always available at [email protected] or +1 (Manchester HQ). We’re committed to making every interaction with Underwear Specialty Store as refined as our lingerie collections.